All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
US Shipping Rates
| Shipping Option | Price |
| Standard 0lb-2lb | $5.00 |
| Heavy Goods | $9.00 |
Canadian Shipping Rates
| Shipping Option | Price |
| First Class 0lb-1lb |
$12.00 |
| First Class 1lb-2lb |
$16.00 |
| First Class 3lb-4lb | $24.00 |
| USPS Priority 4lb+ | $48.00 |
International Shipping
We offer international shipping to the following countries: Australia, Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, New Zealand (16 of 17 regions), Norway, Poland, Serbia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, United Kingdom, Netherlands, Slovenia.
| Shipping Option | Price |
| Standard 0lb-1lb | $18.00 |
| Standard 1lb-2lb | $24.00 |
| Standard 3lb-4lb |
$32.00 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HockeyNinja is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@hockeyninja.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
